Customer Policies

Last updated: July 30, 2026

These Customer Policies apply to purchases made from withles.com and are incorporated into the LÉS Terms of Service.

LÉS is operated by Yuki Pop, LLC, doing business as LÉS (“LÉS,” “we,” “us,” or “our”).

Order Processing

Orders are generally processed within 2–3 business days, excluding weekends and federal holidays.

Processing time is the time required to prepare an order for shipment. It is separate from the carrier’s estimated transit time.

Processing may take longer during product launches, promotions, holidays, severe weather, unusually high order volume, inventory counts, or other circumstances outside our reasonable control. We will attempt to notify affected customers if a significant delay occurs.

Submitting an order does not guarantee acceptance. We may cancel or limit an order because of inventory availability, suspected fraud, pricing errors, payment issues, shipping limitations, or other legitimate business reasons. If we cancel an order after payment has been collected, we will issue an appropriate refund.

Order Changes and Cancellations

Contact us at info@withles.com as soon as possible if you need to change or cancel an order.

We will make a reasonable effort to accommodate requests received before an order enters fulfillment. However, we cannot guarantee that an order can be changed or canceled after it has been submitted.

Once an order has been packed, transferred to a fulfillment provider, or shipped, it cannot generally be canceled or redirected. You may still contact us regarding eligibility under our Refund Policy.

Customers are responsible for reviewing their order, shipping address, billing information, quantity, purchase option, and subscription frequency before completing checkout.

Shipping Destinations

We currently ship only to eligible United States addresses made available during checkout.

We do not currently offer international shipping. Availability may vary for Alaska, Hawaii, United States territories, PO boxes, military addresses, or other locations based on carrier limitations and shipping costs.

If checkout does not permit shipment to your address, please contact us before placing an order.

Shipping Charges

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Certain subscription orders or promotions may qualify for free shipping. Free-shipping eligibility will be stated on the applicable product page, promotion, or checkout screen.

Unless specifically stated otherwise, free-shipping offers apply only to standard shipping and may be subject to geographic, product, or order-value restrictions.

Shipping charges are nonrefundable once an order has shipped, except when required by law or when the refund results from our error.

Delivery Estimates

Delivery dates shown at checkout or provided by a carrier are estimates, not guarantees.

Carrier delays may occur because of weather, transportation disruptions, holidays, incorrect addresses, access restrictions, or other circumstances outside our control.

LÉS is not responsible for carrier delays after a shipment has been accepted by the carrier, but we will assist with reasonable efforts to investigate delayed or missing shipments.

Tracking Information

When available, tracking information will be sent to the email address or phone number provided during checkout.

Tracking may take time to update after a shipping label has been created. A tracking number does not necessarily mean the package has already been accepted or scanned by the carrier.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for delays, failed delivery, loss, or additional shipping charges caused by an incomplete or incorrect address supplied by the customer.

If an order is returned to us because of an incorrect address, refusal, failed delivery, or inability to access the delivery location, we may:

• Refund the product price, less original shipping costs and return-to-sender charges;
• Offer to reship the order after collecting an additional shipping fee; or
• Provide another resolution at our discretion.

Delivered but Missing Packages

If carrier tracking shows that a package was delivered but you cannot locate it:

1. Check the delivery location, lobby, mailroom, package room, front desk, side entrance, and surrounding area.
2. Ask other household members, neighbors, building staff, or property management whether they accepted it.
3. Allow up to 48 hours because some carriers mark packages delivered before final placement.
4. Contact the carrier directly.
5. Contact us at info@withles.com if the package remains missing.

Requests concerning a package marked delivered should be submitted within 7 days of the recorded delivery date.

We will review missing-package reports individually. A replacement or refund is not guaranteed when the carrier confirms delivery, but we will make a reasonable effort to assist.

Damaged, Leaking, Defective, or Incorrect Orders

Inspect your shipment promptly after delivery.

Contact info@withles.com within 7 days of delivery if your order:

• Arrived materially damaged;
• Contains leaking, punctured, swollen, or compromised cans;
• Is missing items;
• Contains the wrong product;
• Appears unsafe to consume; or
• Has another material fulfillment issue.

Include:

• Your order number;
• A description of the issue;
• Photographs of the shipping carton;
• Photographs of the affected cans or products;
• Photographs of the shipping label; and
• Any visible lot code or best-by information.

Please retain the packaging and affected products until we respond, as the carrier or fulfillment provider may require additional documentation.

Do not consume a product if its seal appears broken, the can is swollen or leaking, the product smells or tastes unusual, or you otherwise believe it may be unsafe.

After reviewing the request, we may provide a replacement, store credit, partial refund, or full refund, as appropriate. We may limit a remedy to the affected units when the remainder of the order is usable.

Refund and Return Policy

Refund or return requests must be submitted within 30 days after delivery.

To begin a request, email info@withles.com with your order number and the reason for the request.

Because LÉS sells food and beverage products, we cannot accept unauthorized physical returns. Do not mail products back to us unless we provide written return authorization and instructions.

Unopened Products

Unopened, unused, and resalable products may be eligible for return or refund when the request is submitted within 30 days after delivery.

Products must be in their original packaging and must not have been stored, handled, or exposed to conditions that could compromise their safety or quality.

If a physical return is required, the customer may be responsible for return shipping unless the return results from our error or a confirmed product defect.

Original shipping charges are generally nonrefundable.

Opened or Consumed Products

For food-safety reasons, we generally cannot accept physical returns of opened or partially consumed beverages.

However, your experience matters to us. Contact us within 30 days if you are dissatisfied with your first order. We will review the circumstances and may offer a replacement, store credit, partial refund, or another reasonable resolution at our discretion.

Taste preferences alone do not automatically entitle a customer to a full refund, particularly when a substantial portion of the order has been consumed.

Products That Are Not Eligible

Unless required by law, we may decline returns or refunds involving:

• Requests submitted more than 30 days after delivery;
• Products purchased from another retailer;
• Products without proof of purchase;
• Products damaged through improper storage, misuse, or handling after delivery;
• Products that have been substantially consumed;
• Unauthorized returns;
• Promotional samples or complimentary products;
• Gift cards;
• Shipping charges after shipment;
• Repeated or suspected abusive refund requests; or
• Orders associated with fraud, resale abuse, or policy manipulation.

Purchases made from a retail store, studio, marketplace, distributor, or another third party must generally be returned to the original place of purchase under that seller’s policy.

Refund Processing

Approved refunds will normally be issued to the original payment method.

After we issue a refund, your bank, card issuer, or payment provider may require additional time to post the credit to your account.

We are not responsible for financial-institution processing times.

If the original payment method is unavailable, we may provide store credit or another lawful form of reimbursement.

Promotions and Discount Codes

Promotions are subject to the terms displayed with the offer.

Unless stated otherwise:

• Promotions cannot be combined;
• Discount codes have no cash value;
• Discounts cannot be applied retroactively;
• Promotions apply only during the stated period;
• Free gifts and promotional products are available while supplies last;
• Subscription discounts apply only while the subscription remains active; and
• We may correct, suspend, or cancel a promotion affected by error, abuse, or fraud.

Subscription and Automatic-Renewal Policy

Automatic Renewal

By purchasing a subscription, you authorize LÉS and its payment providers to automatically charge your selected payment method for each recurring order at the price and delivery frequency shown during checkout, until you cancel the subscription.

Your subscription does not end after the first order. It renews automatically.

The applicable frequency may include every two weeks, every four weeks, monthly, or another frequency specifically selected and displayed during checkout.

The order summary presented before purchase is the controlling description of the subscription price, quantity, discount, and charge frequency.

Recurring Charges

Your payment method will be charged automatically on or near each scheduled renewal date.

Each successful charge creates a new order for the applicable subscription shipment. Applicable taxes and shipping charges, if any, may be added to each recurring order.

You are responsible for keeping your payment method, billing information, shipping address, and contact information current.

If payment fails, we or our subscription provider may attempt to process the payment again and may send you a notice requesting updated payment information. Your subscription may be paused or canceled after repeated unsuccessful billing attempts.

Subscription Pricing

The price and discount available when you enroll will be displayed during checkout.

We may change subscription prices, discounts, shipping terms, or product configurations in the future. When required, we will provide advance notice before a material change applies to a future renewal.

Continuing a subscription after the effective date of a properly disclosed change constitutes acceptance of the updated terms. You may cancel before the next charge if you do not agree with the change.

Temporary promotions do not necessarily apply to future recurring orders unless expressly stated.

Skipping an Order

You may skip an upcoming subscription order through your customer account when that option is available.

A skipped order will not be charged or shipped. Your subscription will resume automatically on the following scheduled renewal date unless you skip, pause, or cancel it again.

A skip request must be completed at least 48 hours before the next scheduled charge.

Pausing a Subscription

You may pause your subscription through your customer account when that option is available.

While paused, new recurring orders will not be created and your payment method will not be charged for future subscription orders.

You may resume the subscription through your account. When resumed, the account will display the next scheduled charge or shipment date.

A pause request does not cancel an order that has already been charged, processed, packed, or shipped.

Changing Frequency or Subscription Details

Available subscription-management options may allow you to:

• Change the delivery frequency;
• Update the shipping address;
• Update the payment method;
• Change the quantity;
• Skip an upcoming order;
• Pause the subscription; or
• Cancel the subscription.

Not every modification may be available for every product or subscription configuration.

Changes must be completed at least 48 hours before the next scheduled charge to reliably apply to that order.

Cancellation

You may cancel a subscription at any time before the next applicable processing cutoff.

You can cancel by:

1. Signing into your customer account at withles.com and opening the subscription-management section; or
2. Emailing info@withles.com.

Email cancellation requests should include the subscriber’s name, account email, and relevant order number.

To prevent the next recurring charge, submit the cancellation at least 48 hours before the next scheduled charge.

Cancellation stops future renewals. It does not automatically cancel or refund an order that has already been charged, processed, packed, or shipped.

After cancellation, you must place a new subscription order if you later wish to restart recurring deliveries.

There is no cancellation fee.

Subscription Refunds

Canceling a subscription applies to future recurring orders.

A recurring order that has already been charged is subject to the general cancellation and refund provisions above. Contact us immediately if you believe a recurring charge was made in error.

Failure to cancel before a renewal date does not automatically make an already processed order refundable.

Product Availability

Subscription enrollment does not guarantee permanent product availability.

If a subscribed product becomes unavailable, we may delay the shipment, skip the affected order, provide a reasonable substitution after appropriate notice, or cancel the subscription.

We will not knowingly substitute a materially different product without disclosure.

Contact

Questions regarding orders, shipping, refunds, damages, or subscriptions may be sent to:

LÉS
Yuki Pop, LLC
1600 Northeast 1st Avenue
Miami, Florida 33132
United States

Email: info@withles.com

Terms of Service

Last updated: July 30, 2026

These Terms of Service (“Terms”) govern your access to and use of withles.com and any related websites, content, features, products, purchases, and services offered by Yuki Pop, LLC, doing business as LÉS (“LÉS,” “we,” “us,” or “our”).

By accessing the Site, placing an order, creating an account, or otherwise using our services, you agree to these Terms and our incorporated policies.

If you do not agree to these Terms, do not access the Site or use our services.

1. Our Store

The Site is operated by Yuki Pop, LLC, doing business as LÉS.

Our store is hosted using Shopify and may rely on Shopify and other service providers to provide ecommerce, payment, customer-account, subscription, analytics, marketing, fulfillment, and related functionality.

A purchase made through the Site creates a transaction between you and Yuki Pop, LLC, not between you and Shopify.

2. Eligibility

You must be legally capable of entering into a binding agreement to make a purchase.

By using the Site, you represent that:

• You have reached the age of majority in your jurisdiction or have permission from a parent or legal guardian;
• The information you provide is truthful and accurate;
• You will use the Site only for lawful purposes; and
• You will comply with these Terms and applicable laws.

Our products are intended for personal use unless we expressly approve resale or wholesale purchasing.

3. Changes to These Terms

We may update these Terms to reflect changes to our business, services, technology, policies, or legal obligations.

The updated Terms will be posted on the Site with a revised “Last updated” date.

Changes apply prospectively unless applicable law requires otherwise. Your continued use of the Site after updated Terms become effective constitutes acceptance of those Terms.

4. Accounts

Certain features may require a customer account.

You are responsible for:

• Providing accurate information;
• Keeping your information current;
• Maintaining the confidentiality of your login credentials;
• Restricting access to your account and devices; and
• Activity conducted through your account.

Notify us promptly at info@withles.com if you believe your account has been accessed without authorization.

We may suspend or terminate an account associated with fraud, abuse, security risk, violation of these Terms, or unlawful conduct.

5. Product Information

We attempt to present product descriptions, ingredients, Nutrition Facts, images, pricing, availability, and other information accurately.

However:

• Screens may display colors differently;
• Packaging may be updated;
• Photographs may not perfectly represent product scale or appearance;
• Minor variations may occur between production lots;
• Ingredient, supplier, packaging, or manufacturing updates may occur; and
• Typographical or technical errors may occur.

The physical product label accompanying the product is the controlling source for current ingredients, Nutrition Facts, allergens, storage instructions, lot information, and warnings.

Always review the physical label before consumption, particularly if you have allergies, sensitivities, dietary restrictions, or medical concerns.

6. Product Availability

Products and promotions are subject to availability.

We may:

• Limit quantities;
• Restrict sales by person, household, geographic area, or jurisdiction;
• Discontinue a product;
• Reject or cancel an order;
• Correct inventory errors; or
• Modify available purchase options.

We are not obligated to fulfill an order affected by a material pricing, inventory, technical, or product-description error.

If we cancel a paid order, we will issue an appropriate refund.

7. Pricing, Taxes, and Payment

Prices are displayed in United States dollars unless stated otherwise.

Prices may change without notice, but a price change will not ordinarily affect a completed one-time order.

You are responsible for applicable taxes, shipping charges, and other amounts disclosed during checkout.

By submitting payment information, you represent that:

• You are authorized to use the selected payment method;
• The payment information is accurate;
• Charges incurred by you will be honored; and
• We may submit the transaction for authorization and processing.

Payment processing is performed by third-party providers. We do not control their independent processing, security, holds, declines, or posting times.

8. Order Acceptance

An order confirmation acknowledges that we received your order. It does not necessarily constitute final acceptance.

We may review orders for inventory, payment authorization, fraud prevention, shipping eligibility, quantity limitations, and compliance with these Terms.

We reserve the right to refuse or cancel an order for a legitimate reason. If payment has been collected for a canceled order, we will issue an appropriate refund.

9. Subscriptions

Certain products may be available through recurring subscriptions.

By enrolling in a subscription, you agree that:

• The subscription renews automatically;
• Your payment method will be charged at the price and frequency displayed during checkout;
• Charges continue until you cancel;
• Each renewal creates a new order;
• Applicable shipping and taxes may be charged with each order;
• You are responsible for managing the subscription before the next processing cutoff; and
• Cancellation ordinarily affects future renewals, not orders already processed.

Complete subscription terms—including skipping, pausing, resuming, changing, and canceling—are contained in our Customer Policies and Subscription and Automatic-Renewal Policy, which are incorporated into these Terms.

10. Shipping, Returns, Refunds, and Damages

Our Customer Policies govern:

• Processing times;
• Shipping;
• Delivery estimates;
• Address errors;
• Missing packages;
• Damaged products;
• Returns;
• Refunds; and
• Subscription management.

Those policies are incorporated into these Terms.

11. Promotions

Promotions may be subject to separate rules.

We may limit or cancel promotions involving:

• Errors;
• Unauthorized distribution;
• Duplicate accounts;
• Automated activity;
• Resale;
• Fraud;
• Abuse; or
• Conduct inconsistent with the stated offer.

Discount codes have no cash value and cannot be redeemed for cash unless required by law.

12. Product Use and Storage

You are responsible for following label instructions and properly storing and using the product.

Do not consume a product if:

• The seal is compromised;
• The can is swollen, punctured, leaking, or severely damaged;
• The product has been stored improperly;
• The product is beyond its applicable best-by date;
• The appearance, smell, or taste appears materially abnormal; or
• You believe consumption may be unsafe.

Contact us regarding suspected quality issues and retain the product, packaging, lot code, and proof of purchase until we respond.

13. General Wellness Information

Content on the Site is provided for general educational and informational purposes.

It is not medical advice and is not a substitute for advice, diagnosis, or treatment from a qualified healthcare professional.

Individual nutritional needs and responses vary. Consult an appropriate healthcare professional before making material dietary changes, particularly if you:

• Are pregnant or nursing;
• Have a medical condition;
• Take medication;
• Have food allergies or sensitivities;
• Have been advised to restrict protein or another nutrient; or
• Have concerns about whether the product is appropriate for you.

Statements on the Site should not be interpreted as a promise that the product will diagnose, treat, cure, prevent, regulate, or alter any disease or medical condition.

14. Collagen and Dietary Preferences

LÉS contains animal-derived collagen and is not vegan or vegetarian.

Customers are responsible for determining whether the product meets their dietary, religious, ethical, allergy, or personal requirements.

We do not make kosher, halal, allergen-free, or other certification claims unless the applicable certification or claim is expressly displayed on the current product packaging or Site.

15. Laboratory Testing Information

We may publish third-party laboratory testing information relating to specific production lots.

Testing information:

• Applies only to the sample, product, and lot identified in the applicable report;
• Reflects the methods, detection limits, reporting limits, and date stated by the laboratory;
• May not represent every possible substance or contaminant;
• Does not guarantee that a substance is present at absolute zero;
• Does not replace the complete signed laboratory report; and
• Should be interpreted using the units and qualifications shown in that report.

“ND,” “not detected,” or similar wording generally means that the laboratory did not detect the tested substance above its applicable detection or reporting limit. It should not be interpreted as proof of absolute absence.

Any plain-language summary is provided for convenience. If a summary differs from the signed laboratory report, the signed report controls.

16. Intellectual Property

The Site and its contents—including text, branding, trademarks, logos, graphics, photographs, video, designs, product names, packaging, software, and arrangement—are owned by or licensed to LÉS and are protected by applicable intellectual-property laws.

You may access the Site for personal, noncommercial use.

You may not, without written authorization:

• Reproduce or republish substantial Site content;
• Use our trademarks or branding;
• Modify or create derivative works;
• Scrape or systematically extract content;
• Use content to train an artificial-intelligence system;
• Sell or commercially exploit Site content;
• Impersonate LÉS; or
• Suggest sponsorship, certification, endorsement, or affiliation that does not exist.

17. Reviews and User Content

If you submit a review, photograph, video, testimonial, comment, message, social-media tag, or other content relating to LÉS, you represent that:

• You created or have permission to submit it;
• It is truthful;
• It does not violate another person’s rights;
• It is not unlawful, abusive, defamatory, misleading, or deceptive; and
• Any material connection to LÉS has been properly disclosed.

You grant LÉS a nonexclusive, worldwide, royalty-free license to host, reproduce, display, adapt for formatting, and use submitted content in connection with operating and promoting the business, subject to applicable law and any separately agreed creator terms.

We are not required to publish user content and may remove content that violates these Terms.

18. Prohibited Uses

You may not use the Site to:

• Violate any law or regulation;
• Commit or facilitate fraud;
• Infringe intellectual-property or privacy rights;
• Submit false information;
• Transmit malicious code;
• Interfere with Site security or operation;
• Scrape or harvest personal information;
• Attempt unauthorized access;
• Circumvent purchase limitations;
• Resell products without authorization;
• Submit fraudulent reviews, claims, or chargebacks;
• Harass or harm another person; or
• Engage in conduct that may damage LÉS, the Site, customers, or service providers.

19. Third-Party Services and Links

The Site may contain links to or integrations with third-party services, including payment providers, social-media platforms, shipping carriers, analytics providers, and Shopify applications.

Third parties operate under their own terms and privacy practices.

We are not responsible for third-party websites, content, availability, acts, omissions, or policies, except to the extent responsibility cannot lawfully be excluded.

20. Service Availability

We do not guarantee that the Site will always be uninterrupted, secure, current, or error-free.

We may modify, suspend, restrict, or discontinue all or part of the Site for maintenance, security, business, technical, or legal reasons.

21. Disclaimer of Warranties

To the fullest extent permitted by law, the Site and services are provided on an “as is” and “as available” basis.

Except for express promises contained in these Terms, our policies, or applicable product warranties, we disclaim implied warranties to the extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement.

Nothing in these Terms excludes warranties or consumer rights that cannot lawfully be excluded.

22. Limitation of Liability

To the fullest extent permitted by law, LÉS and Yuki Pop, LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the Site or services.

To the fullest extent permitted by law, our total liability arising from a particular order or transaction will not exceed the amount paid for the product giving rise to the claim.

These limitations do not apply where prohibited by law and do not exclude liability that cannot lawfully be limited, including liability arising from fraud, willful misconduct, or other legally nonwaivable conduct.

23. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Yuki Pop, LLC, LÉS, and their officers, employees, contractors, and agents from third-party claims arising from:

• Your unlawful use of the Site;
• Your material violation of these Terms;
• Content you submit;
• Your infringement of another person’s rights; or
• Fraudulent or intentionally harmful conduct.

This section does not require you to indemnify a party for that party’s own unlawful conduct.

24. Force Majeure

We are not responsible for a delay or failure caused by events beyond our reasonable control, including severe weather, natural disasters, transportation disruptions, labor disputes, supply shortages, governmental action, public-health emergencies, utility failures, cyber incidents, or carrier interruptions.

25. Governing Law and Venue

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

Subject to any consumer right that cannot be waived, legal proceedings arising from these Terms or the Site will be brought in a court of competent jurisdiction located in Miami-Dade County, Florida.

26. Severability

If a provision of these Terms is found unlawful or unenforceable, it will be enforced to the maximum lawful extent, and the remaining provisions will remain in effect.

27. No Waiver

Failure to enforce a provision does not waive our right to enforce it later.

28. Assignment

You may not transfer your rights or obligations under these Terms without our written permission.

We may transfer these Terms in connection with a merger, reorganization, financing, sale of assets, or other business transaction, subject to applicable law.

29. Entire Agreement

These Terms, the Privacy Policy, the Customer Policies, the Subscription and Automatic-Renewal Policy, and any additional terms displayed with a product or promotion constitute the entire agreement relating to your use of the Site and purchases from us.

30. Contact

Questions about these Terms may be sent to:

LÉS
Yuki Pop, LLC
1600 Northeast 1st Avenue
Miami, Florida 33132
United States

Email: info@withles.com